Reference

How 24winbd Handles Your Personal Data

When you open an account with us, we collect only what we need to run it — your contact details, wallet identifiers for bKash, Nagad or Rocket, and your activity on the platform.

Account data kept securebKash, Nagad, Rocket wallet privacyNo data sold to third partiesYour rights, clearly stated

Explore the Lobby Read FAQ

What We Collect and Why We Use It

24winbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — name, mobile number, and the wallet details you link to your account, whether that is bKash, Nagad or Rocket. We also record session data: login timestamps, device type, and actions inside your account wallet. This

1
lets us verify transactions, flag unusual activity, and respond when you contact support. We do not sell your personal data. We do not share it with advertisers. Where we work with third-party service providers — for payment processing or platform security — those partners are contractually
2
required to handle your data under the same restrictions we apply internally. Data we collect for transaction verification, including mobile wallet references from bKash, Nagad and Rocket, is kept only as long as required for that purpose or as required by applicable law. When that period
3
ends, we delete or anonymise it. Your eligibility to use this platform, and the laws that govern how we process your data, depend on your local jurisdiction and the regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete information that is no longer needed, our support team handles these requests directly. You can reach us through live chat on the 24winbd app or browser, or by email. We aim to respond to data-related requests within a reasonable period — complex requests involving wallet transaction records for bKash, Nagad or Rocket may take a little longer to verify before we can action them.

Team online

Live Chat

Open the chat widget inside your account on the 24winbd app or browser. Raise a privacy request and our team will pick it up directly.

Email Support

Send your data request by email with your registered mobile number. We use that to locate your account before actioning any change.

Account Settings

Some data corrections — like updating a linked bKash or Nagad number — can be started straight from your account settings panel.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a few specific steps to keep your account and data secure. Your session is encrypted in transit. Wallet identifiers — bKash, Nagad, Rocket — are stored in a masked format so full account numbers are never exposed in our logs. We review access to personal data internally and restrict it to staff who need it to do their job. Here is what that looks like across the four areas you are most likely to ask about.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your account preferences. We do not use cookies to build advertising profiles or sell browsing data.

Account Security

Login uses OTP verification to your registered mobile number. Any change to your linked Rocket, bKash or Nagad wallet triggers a re-verification step before it takes effect.

Data Retention

We keep transaction records for as long as our operational and legal obligations require. Once that period passes, records are deleted or anonymised — not archived indefinitely.

Requesting Changes

You can ask us to correct inaccurate data or remove data we no longer need. Contact us via live chat or email with your registered number and we will handle it from there.

What You Have Asked About Privacy

These are the questions we hear most often about how we handle account data. If yours is not here, reach out through live chat and we will give you a straight answer.

We collect your name, mobile number, and any wallet details you provide — bKash, Nagad or Rocket. We also log session and device data to keep your account secure.

We do not sell your data. We share it only with service providers who support platform operations, and only under strict data-handling agreements that mirror our own standards.

We keep data for as long as it is needed for your account or required by applicable law. After that period, we delete or anonymise it. Eligibility depends on your local jurisdiction.

Contact us via live chat or email with your registered mobile number. We verify your identity first, then action the deletion request. Some legal retention obligations may apply.

Yes. Wallet identifiers are stored in masked format. Full account numbers are never visible in our internal logs, and access to that data is restricted to authorised staff only.

Yes. Go to account settings and start the update. Any change to a linked bKash, Nagad or Rocket number requires OTP re-verification before it is saved.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBaccarat Grand InfoAbout Us

How 24winbd Handles Your Personal Data

Contact Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Cookies and Tracking

Account Security

Data Retention

Requesting Changes

What You Have Asked About Privacy

01 What personal data does 24winbd collect when I open an account?

02 Does 24winbd share my data with other companies?

03 How long do you keep my account and transaction data?

04 How do I ask 24winbd to delete my personal data?

05 Is my bKash, Nagad or Rocket wallet number stored securely?

06 Can I update the mobile number or wallet linked to my account?

Privacy Policy

Related pages

Related pages